Problems after installing Photoshop Elements 2018

[Trent]

Installed Photoshop 2018 on Mac Book Pro no problems, installed on new i-mac and when I import to organizer and double click on one of the photos all I get is a gray field like when the pic is disconnected but does not let me try to reconnect. Also when I put same photo in editor is shows up fine. I downloaded from a external hard drive and card reader with new photos from a camera. It seems like maybe it missed a link when I installed or is something wrong in settings? Can you uninstall and reinstall this? I have it on a disc.

[sidd finch]

Is the external drive still plugged in while you do this? Can you right click the grayed out image and see if the reconnect menu pops up?

Sidd

[Trent]

Spent a couple of hours chatting with Adobe and they finally found it was a glitch in their program, said their engineers would fix.

[Steve Grisetti]

Thanks for reporting back, Trent!